From a singular acquisition strategy to a full life cycle strategy
Telenet's Interactive Digital TV (iDTV) platform is an
overwhelming success, with a penetration rate of more than 35%
within their existing customer base. To further boost penetration,
as well as increase take-up of the Video on Demand (VOD) and
Premium Content (Prime) services, a segmented USP-led approach
-which integrated all 'moments of truth' in the customer life
cycle- was developed by Wunderman.
Applied capabilities:
Brand Activation, Direct Marketing, Relationship Marketing, Customer analytics